Shopify is the most preferred platform for business owners aspiring to make a strong web presence by opening an e-commerce web store. It provides its users a hosting plan that best fits the requirements of an e-commerce store. However, if you thought of building a blogging website or an organizational website and did not know the specificity of the Shopify platform, you must now definitely be thinking of switching, canceling your Shopify subscription, and getting a refund.
For whatever reason, you are looking to call off the platform. This blog is here to guide you on how to cancel your Shopify subscription.
Navigate down to explore the in-depth process!
Shopify Refund Policy
Shopify usually does not refund subscriptions if they are taken. However, exceptional cases do exist, due to which Shopify may consider giving a special refund. However, remember, this rarely occurs in most cases. Still, if your case is strong enough, you can contact Shopify Customer Care to discuss the matter with a Shopify Advisor or the financial team.
For example, one of the Shopify Staff members named Summer has given a reply to a similar user query in these words: “While we don’t provide refunds as per our Terms of Service, we’re happy to look into the possibility of making an exception in this case. In order to do so, we’ll need to access your account. We’re unable to provide account-specific support via the Shopify Community at this time, but our support team will be happy to continue assisting you. Please visit our Help Center to create a support request.”
How to Cancel Shopify Subscription?
Canceling a Shopify subscription and closing it is really important to avoid the deduction of charges. Where most people go wrong is that they delete the Shopify app or log out, thinking their inactiveness won’t charge them. But they are wrong. This is what happened to one of the visitors, GadgetCookie. According to him, “I haven’t been active on shopify in maybe 1-2 months and I didnt realise that my subsription was still on. Today, I got charged 40$ for my Shopify, which I don’t even use. I deleted Shopify from my phone and thought my plan was canceled.”
How to Unsubscribe Shopify? Steps to Unsubscribe
To avoid committing the same mistake, follow the below given guide to cancel your Shopify subscription;
- The first thing necessarily needed for kickstarting the process of cancellation is that you must be logged in to your Shopify admin from the official account.
- Once you are into your dashboard, go to the ‘manage accounts’ options available in the ‘settings’ at the bottom left side of the admin dashboard.
- From the settings section, go to ‘Plans and Permissions’ to see your current Shopify plan details, billing options, and status.
- If your account is not in use or you want to deactivate it (for any reason), you can click on the ‘cancel subscription’ option that you will find upon scrolling down.
- Upon deactivation, your store will go offline and won’t be charged from the next billing cycle. Still, Shopify will keep necessary information about your store saved for almost two years in case you want to reactivate.
It is noteworthy to mention here that Shopify, as a platform, offers Shopify alternatives to cancellation that may include pausing your store temporarily or putting it on listing to sell. However, the options given vary depending on the situation. Moreover, Shopify may even require you to fill out a feedback form to know about your experience. Here, you can request a subscription refund by explaining your stance in detail.
Things to Consider Before Deactivation
Clarification of the Unpaid Balances
Most people think that unpaid charges will be dissolved once they delete their Shopify account. But that’s far from true. If you are deleting your account somewhere around your next billing date, then you will get charged even if your account is deactivated. At the time of shutting your account, Shopify does inform you of the uncovered bills, so make sure to take that notice into account.
Backup Important Information and Files
Data is the most important property in the online world. Even if you decide to relinquish your Shopify store property, don’t forget to save necessary stored data from your Shopify account. The important information includes billing history (this is important if you are thinking of asking for a subscription refund from Shopify), financial records, customers and transaction details, order and product data, etc.
Think of Alternative Options to Deactivation
If your account has a good repute and standing in the Shopify marketplace, then a better alternative to cancellation of subscription is selling. A number of business owners are looking for shortcuts to success on the platform, and for that, they seek to buy an existing established store. By investing in your business (if it has the potential for growth, expansion, and good return on investment), other business owners may benefit from all-ready set up, and you will get a handsome amount that may even end the need for a refund request. To sell your Shopify account, you can go to Shopify Exchange Marketplace, list your store for sale, and search for bidders.
Delink Your Domain from Shopify
If you are thinking of making a shift to another online hosting service provider, it is important to manage your personal customized domain before the official deactivation of your Shopify subscription. Even if you bought your domain name from Shopify, it is totally possible to shift it to some other hosting provider hassle-free.
In case you have taken it from a third-party service provider, then delinking the domain from Shopify is paramount before cancellation and subsequent shift somewhere else. Otherwise, there are increased chances you won’t be able to utilize it elsewhere because of permanently losing your domain name, a point that the Shopify domain checker also confirmed.
Also Read: What is Digital Branding? Core Elements and Benefits
Final Thoughts
Indeed, Shopify is one of the best E-commerce stores available for taking your business online. If you are thinking of building an online Shopify store but lack requisite knowledge about buying a Shopify domain and hosting services, come to UnityDiv (a world-class website development agency) now. Our professionals are adept in the creation of all types of websites of all available platforms.
