Are you running an online store? It must be a Shopify e-commerce store, right? The majority of online business owner consider Shopify as the best option to set up their store. But do you know the platform often suffers from an outrage or an app-specific glitch? All those who have a significant digital presence know the importance of a website to stay up and running all the time for the effective working of their online business. Any occasional outrages or disruptions can impact the customer experience, order processing, and overall revenue.
Due to this very reason, having knowledge about the ways Shopify status is checked is really crucial. It will help you to detect what is the cause behind the problem and how that can be troubleshooted.
To know all about that, navigate a bit down!
First, Let’s Understand Shopify Status.
Shopify status showcases the operational state of the platform at the moment it is checked. All the updates that are provided are real-time, telling the checker if it is functionally at an optimal level or suffering from Shopify down. The main goal of this service that comes under Shopify customer care is to remove uncertainty by keeping users informed all the time, allowing them to seamlessly work on their merchant’s store. Here is what they include in their status updates;
- Live update on which parts of the Shopify platforms are functionally optimally, which parts are under strain, and which parts issues are being resolved.
- It provides information about the outrage. That includes what type of outrage Shopify is experiencing, what is the severity of the issue, and how much time it will take to resolve the issue.
- This page of Shopify also informs the progress level of the issue undertaken to be resolved. It provides extensive current updates that highlight which issues are being resolved and which ones are still in progress.
Color Coded System in Shopify Status
Shopify status has a unique style of informing users about the platform’s operations and functionality. That is, it uses different colors to highlight any issue symbolically. For example,
| Color | Representation |
| Green | If there is no real-time operational issue, the color displayed will be green. The green color reflects the smooth functioning of a platform at a given time. |
| Yellow or Orange | The display of yellow or orange color highlights minor issues that can halt the platform’s smooth functioning temporarily. |
| Red | A red color status is an indication of the wider-level platform’s outrage and disruption, requiring immediate attention from authorities. |
Reasons Behind Shopify Down
Before knowing what to do at the time of the Shopify outrage, it is important to first know the possible reasons for it. Here are some of them;
Server Outrages
Shopify is a huge platform that depends on large and complex servers to keep the platform running smoothly. Shopify can get down if its server experiences any technical issues or is under any maintenance.
DDoS Attacks
DDoS attacks are the Denial of the service attack done to stop the access to the services. It comes under cyber attack. It overwhelms the servers and disrupts the availability of the online services to the users.
Scheduled Maintenance
Shopify may carry out scheduled maintenance or updates, but it may put the platform down for some time. The maintenance may be carried out to allow users to access new features, improve the functioning of the platform, and eliminate any coding bugs (if any).
Network Issues
Sometimes, the reason your Shopify is down is not Shopify it is the network you are using. Issues with your internet connection, the regional disruption of internet services, or the platform’s accessibility may lead to Shopify shutdown.
How to Check Shopify Status?
Visit Shopify Status Page
You can check the current Shopify status in multiple ways; the most reliable and followed one is to go to the Shopify status page directly and get real-time updates on the operationality of the platform.
Here, you will see the status of all Shopify services, including
- Shopify admin
- Checkout
- Shopify payments
- Storefronts, etc.
You will also see the history of the past outrages with date and time, detailed analysis and description of the issue that occurred, their severity, and the steps taken by Shopify to resolve them. If your Shopify is down or shut down for any reason, you can get all the related information on the Shopify Status Page. Another way to get the updates is by subscribing to emails or SMS to stay informed.
Use Shopify Down Detector
Another way to check the platform’s current status is to use third-party tools like DownDetector. It is the most popular tool available on the internet to detect any issues, outrageous information, and other real-time reports about Shopify or any other platform. The tools showcase to users the geographic heated map and the reported issue timeline.
Go to Shopify Social Media Channels
Shopify keeps its users informed about the platform’s recent updates through its official social media channels, more particularly Twitter. If there are any wider-level issues, follow Shopify’s official to get timely notifications.
What to Do When Shopify Is Down?
When your Shopify is down, and the status page is showing green,
- Try clearing cache cookies and reloading your Shopify store if the issue still seems to persist.
- Check the internet connection, and go to other websites to see if it’s just Shopify or if other platforms are also facing issues.
- Restart your router or check the ISP.
- Disable third-party apps.
Contact the Shopify Help Centre if nothing helps.
Final Thoughts
Running an online Shopify store is not without challenges, but those challenges have their own fixes. No challenge is unfixable for UnityDiv, the top-notch website development and digital marketing agency in the market. We not only provide Shopify website development services but also ensure our clients’ comprehensive maintenance packages that timely address the issues.
Partnership with us will undoubtedly be in your best interest. So, don’t wait. Contact us now to get the best quote.
